Announcement: BPD Finalizes Acquisition of Revive: Premier Firms in Healthcare Marketing and Communications Join Together, Creating a Powerful Bench of Integrated Expertise and Services for Healthcare Organizations. Learn more

Do What’s Best For The Client

June 11, 2015
Culture, Customer Service, Service, Teamwork

Every Friday, BPDers gather at the end of the day to review the highlights of the week and relay shout-outs to each other. It’s an opportunity to recognize our accomplishments, individually and as a team. Each shout-out embodies one or more of the 10 BPD Basics (if you missed these, refer to my previous blog…

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Product Quality vs. Service Excellence: The Choice is Clear for Ad Agencies and Health Systems

May 1, 2015
Customer Service, Health System, Healthcare, Product, Service

A couple of weeks ago a BPDer (that’s what we call ourselves at the agency) was in my office and we were talking about the company’s priorities for 2015. For the first 30 minutes or so the conversation went along smoothly, with nary a bump. This is a person I trust and admire. When he…

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